Privacy Policy — Protection of Your Information
jili tk takes your personal information very seriously. This document clearly describes what information is collected, why it is collected, and how it is kept secure.
This Privacy Policy ("Policy") applies to all users of the jili tk platform. When you use our website, open an account, or use any of our services, you are considered to have accepted the terms of this Policy. This Policy is an integral part of our Terms and Conditions and both documents should be read together.
What Information We Collect
jili tk collects various types of information to operate its services. This information falls into two main categories — what you voluntarily provide and what is automatically collected from your browsing activity.
1.1 Information You Provide
- Full name and date of birth (for age verification — users under 21 cannot open an account)
- Mobile number and email address
- National ID or passport number (when identity verification is required)
- Bank account details and mobile banking information (bKash, Nagad, Rocket, Upay)
- Username and password provided at the time of account creation
1.2 Automatically Collected Information
- IP address and device identifier
- Browser type, operating system, and device model
- Time spent on the site, pages visited, and click patterns
- Cookies and session data
- Login times and account activity history
Purpose of Using Information
Collected information is used for specific and lawful purposes. jili tk never uses your information for unnecessary purposes.
2.1 Primary Purposes
- Creating, managing, and securing your account
- Processing financial transactions including deposits and withdrawals
- Identity verification and age confirmation (21+ rule)
- Preventing fraud and ensuring account security
- Providing customer support (assistance in Bengali and English via live chat and email)
2.2 Secondary Purposes
- Personalising your platform experience
- Informing you about relevant bonuses and promotional offers
- Identifying and resolving technical issues
- Analysing site usage patterns to improve service quality
- Monitoring user activity to ensure responsible gaming
Information Storage and Security
The privacy and security of your information is our highest priority. jili tk uses modern cybersecurity measures to keep your data secure.
3.1 Technical Security
- All data transfers are secured through SSL (Secure Socket Layer) encryption
- Sensitive information (passwords, financial data) is stored using strong hashing algorithms
- Regular security audits are conducted
- Automated systems remain active to detect suspicious logins or unusual activity
3.2 Retention Period
Your personal information is retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a defined period to meet legal or regulatory obligations. Once that period has passed, the information is securely deleted or anonymised.
Sharing Information with Third Parties
jili tk never sells your personal information or transfers it to third parties for commercial purposes. However, sharing information may be necessary in certain specific situations.
4.1 Limited Information Sharing Situations
- Payment Processors: Information necessary to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfers is shared with the relevant institutions.
- Game Providers: Limited data necessary to ensure game services may be shared with game studios.
- Legal Obligations: Information may be provided when required by a court order, a legitimate request from an investigating authority, or a legal process.
- Fraud Prevention: Relevant information may be shared with the appropriate authorities to assist in the investigation of serious fraud or cybercrime.
4.2 Third-Party Obligations
All third parties with whom information is shared are contractually bound to comply with our privacy standards. They may not use your information for any purpose other than what we have directed.
Cookies and Tracking Technologies
Cookies are used on the jili tk website. Cookies are small text files stored in your browser that help improve your experience using the site.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions, verify security tokens, and run the platform's core functions. Without these, the site will not work properly.
- Functional Cookies: Remember your preferences (language, theme, betting preferences) so you do not have to reset them on your next visit.
- Analytics Cookies: Used to understand which parts of the site receive the most traffic and where improvements are needed. These do not contain personally identifiable information.
5.2 Cookie Controls
You can disable or delete cookies from your browser settings. However, disabling essential cookies may prevent you from logging into your account or completing transactions.
Your Data Rights
jili tk believes that every user has clear rights over their own information. You may exercise the following rights at any time:
6.1 Access and Correction
You may request a copy of the personal information we hold about you. If any information is incorrect or incomplete, you may request that it be corrected.
6.2 Request for Deletion
After closing your account, you may request that certain information be deleted. However, some information may be required to be retained for a specific period due to legal obligations.
6.3 Objection to Processing
You may object to marketing-related communications or the processing of non-essential information. Such requests sent to our support team will be handled accordingly.
6.4 Filing a Complaint
If you have any complaint about the protection of your information, contact our support team directly. We respond in Bengali and English via live chat and email, 24 hours a day, seven days a week.
Protection of Minors' Information
jili tk strictly prohibits registration and use of services by anyone under the age of 21. We do not knowingly collect or process personal information of anyone under 21.
Age is verified at the time of account registration. If it is later found that a user is under 21, their account will be closed immediately and the associated information will be deleted. To learn more about responsible gaming, read our Responsible Gaming Guide.
Changes and Updates to the Policy
jili tk reserves the right to amend or update this Privacy Policy from time to time. If any significant changes are made, we will notify you at your registered email address or in the site's notification section.
Continued use of the site after changes are made will be considered acceptance of the new policy. You are therefore encouraged to read the policy carefully after each update. For general questions about this policy, see our FAQ section.
The latest version of this policy will always be available on this page, and the date of the update will be shown at the top of the page.
Contact for Privacy Matters
If you have any questions, concerns, or requests regarding this Privacy Policy, contact us through the channels below. The jili tk support team is available 24 hours a day, seven days a week.